People

With offices in New York, Pittsburgh and San Francisco, CIS draws on the expertise of experienced professionals who utilize an interactive, team-based decision-making approach. In total, our portfolio managers, traders, and analysts comprise a group of 68 investment professionals. CIS is also represented in London by its affiliate, BNY Mellon Asset Management (UK) Limited.

Money market funds are supported by a team of FINRA licensed servicing professionals dedicated to providing client service and operational support. National Quality Review (NQR) rated the team 5-Star for call center quality for the 12-month period ending March 2011. NQR is an independent evaluator that uses quality measurement and statistical reporting tools to analyze and benchmark the service quality provided by financial service organizations.1


The CIS Team as of 3-31-11

1 NQR recognizes top performing companies in processing operations, call center service, shareholder correspondence, and literature fulfillment. NQR’s 5-Star Rating is designed to recognize operational performance that is at a higher level than the NQR database over a four-quarter rolling period. The 5-Star threshold is determined by identifying the statistical low (at 95% confidence) around the top-quartile average for a calendar year and remains fixed for one year. An NQR client is considered to be a 5-Star performer for call center service quality or processing operations service quality when it attains the NQR 5-Star level for a given four-quarter period. It is important to acknowledge that the 5-Star Rating is not only a reflection of outstanding performance. It is also an opportunity to recognize service organizations that have been able to sustain that level of quality over the long term. The real beneficiaries of 5-Star service delivery are customers.
2 CIO for short duration and index strategies is counted two times — one for each strategy.

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